IGA Members Forum

10/12/2015 Gemma Stannard Administrator Posts: 52 Reputation: 1	DVSA Notice - MOT testing service update Here's a list and brief explanation of the latest functions which MOT trade users can carry out within the service following the latest MOT testing service release which went through last night (Wednesday 9 December 2015): as of today (Thursday 10 December 2015) testers can record the time of a contingency test within the service. This wasn't previously possible and led to Site Managers receiving incorrect reports that contingency tests had been carried out at 1am on the day of the test. Testers will be contacted today to explain how they'll need to make a note of the actual time of the contingency test on the relevant CT document (ie by noting somewhere on the document) as there currently isn't a specific field for them to do this on the CT forms as of today testers will be presented with the brake weight for a vehicle before the 'Test results' page. The brake weight (if found) will now appear on the 'Confirm test' page when they need it and before they need to enter brake test results as of today users will be able to see their site assessment risk score and band (up until mid-September 2015) on their 'Site details' page. Sites who've had an assessment since mid-September should have their score updated by early in the New Year Here's a list and brief explanation of the other functions which have been recently added to the service: all MOT trade users can disassociate themselves from a role at a particular AE or site Reasons for Rejection (RFRs) listed within the service now link to the relevant sections of the relevant MOT inspection manual test numbers and VINs have been added to the CSV file version of the service's test reports all users can view reports showing the tests performed at a site (test logs) Going forward, plans are in place to start making the various pages on the service easier to use and more intuitive for users. This will be carried out on the back of a range of user testing which will include looking at the following to see how we can improve each page: the time it takes to carry out tests the reasons for test passes, failures and cancellations how brake test results are entered how RfRs are presented and found (or not found) -- IGA Communications Manager
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17/12/2015 Terry Gibson Posts: 44 Reputation: -1	The DVSA have issued another update to the detailed guidance for Contingency Testing www.gov.uk/guidance/mot-testing-service-contingency-testing -- Terry Gibson
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15/01/2016 Gemma Stannard Administrator Posts: 52 Reputation: 1	DVSA Notice - MOT testing service unavailable Friday 15th January 2016 The MOT testing service will be unavailable tonight from 8pm - 9pm due to a service update. If you need to carry out testing during this period, please use the contingency code which will automatically be displayed on your screen when the service is down. If you experience any problems using the service after these updates call the MOT testing service desk on: 0330 123 5654 (Mon to Fri 8am to 8pm and Sat 8am to 2pm) Outside of these hours, you can also ask for support and contingency codes by emailing dvsa.motsupport@bjss.com. -- IGA Communications Manager
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18/01/2016 Gemma Stannard Administrator Posts: 52 Reputation: 1	DVSA Notice: We're aware that some testers are having problems signing in to the MOT testing service. If you're having problems signing in then you'll need to clear your browser's cache. This is a simple process which will only take a couple of minutes to carry out, and you can view the process here: https://www.gov.uk/guidance/mot-testing-service-known-issues-and-workarounds#signing-in-after-update If you have any problems with this process, please contact the MOT testing service desk on 0330 123 5654 (Monday to Friday 8am to 8pm). We’re also aware there have been problems with the BT broadband network which may stop you from signing in. If you’re a BT broadband customer please check for any local network issues via the BT Service Status website here: https://www.bt.com/consumerFaultTracking/public/faults/tracking.do?pageId=31 -- IGA Communications Manager
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28/01/2016 Gemma Stannard Administrator Posts: 52 Reputation: 1	DVSA Notice: The MOT testing service will be unavailable tonight (Thursday 28th January) from 8pm until midnight due to a service update taking place. If you need to carry out testing during this period, please use the contingency code which will be automatically displayed on your screen when the service is down. -- IGA Communications Manager
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11/02/2016 Gemma Stannard Administrator Posts: 52 Reputation: 1	Urgent DVSA Notice: MOT testing service slot payments are currently unavailable due to a technical issue and users won't be able to buy slots until further notice. DVSA are working to fix this issue and will update you when the slot payment service is back up and running. In the meantime, if you are unable to test due to a lack of slots please call the MOT testing service desk for a contingency code on 0330 123 5654 (Monday to Friday, 8am to 8pm) -- IGA Communications Manager
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11/02/2016 Gemma Stannard Administrator Posts: 52 Reputation: 1	DVSA Notice: The MOT testing service slot payments issue earlier today has now been fixed, and users should now be able to buy slots. However, if you are continuing to experience issues with buying slots please call the MOT testing service desk on 0330 123 5654 (Monday to Friday, 8am to 8pm) DVSA apologise for any inconvenience caused. -- IGA Communications Manager
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17/02/2016 Gemma Stannard Administrator Posts: 52 Reputation: 1	DVSA Notice: The MOT testing service will be unavailable tonight (Wednesday 17th February) from 9pm to 10pm due to a database upgrade taking place. If you need to carry out testing during this period, please use the contingency code which will be automatically displayed on your screen when the service is down. -- IGA Communications Manager
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10/03/2016 Gemma Stannard Administrator Posts: 52 Reputation: 1	Urgent DVSA Notice: The MOT testing service is currently unavailable due to a technical issue. DVSA are working to fix this. In the meantime, use CT code: • A8F8FC8A Ensure you only use the above code if you are sure the service is unavailable and you are unable to test, and regularly check to see if the service is back up and running so you can return to normal testing as soon as possible. -- IGA Communications Manager
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20/04/2016 Gemma Stannard Administrator Posts: 52 Reputation: 1	DVSA Notice: The MOT testing service won't be available tonight (Wednesday 20th April) from 8pm to midnight to carry out improvement works. If you need to carry out testing during this period, please use the contingency code which will be automatically displayed on your screen when the service is down. 'Qualifications details' link: Towards the end of this week, a ‘Qualifications details’ link will appear on the MOT testing service – please don’t click it unless you've been told to do so. It’s part of an MOT training pilot and should only be used if you've been told to by DVSA or someone involved in the pilot. -- IGA Communications Manager
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11/05/2016 Gemma Stannard Administrator Posts: 52 Reputation: 1	Urgent DVSA Notice The ‪#‎MOT‬ testing service desk is currently down due to a nationwide BT fault and testers and garages won't be able to get through to the number until the problem is fixed. If you require technical support ot a contingency testing (CT) code, please email dvsa.motsupport@bjss.com. -- IGA Communications Manager
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20/07/2016 Gemma Stannard Administrator Posts: 52 Reputation: 1	DVSA Notice: There are issues with BT Broadband this morning and some users are unable to access the MOT testing service. If you are unable to test and your broadband is provided by BT, please use contingency testing (CT) code 57F4F5A2 until the service is back up and running -- IGA Communications Manager
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