IGA Members Forum

05/08/2015 Kelvin Chatterton Posts: 5 Reputation: 1	To All Members As the new MOT system is coming into play it is important to us as your trade body to deliver feedback to DVSA on your thoughts, concerns and views on the new system, please help us by using this feed to let us know how the change is working for you as an MOT station.
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06/08/2015 Gemma Stannard Administrator Posts: 52 Reputation: 1	Obtain Contingency Test Forms Before You Need Them – Otherwise When You Do Need Them It’s Too Late As the new MOT computer system has experienced a few wobbles over the last few days and CT (Contingency Testing) was needed for some test stations we thought it good to remind members of the need to print off blank CT certificates. As long as your system is working you can print off blank VT20/30/32 for handwritten completion in a CT situation if DVSA issue a CT number due to a fault. If you don’t have any pre-printed and there is system fault, you can’t then access the system to get the forms you need. Contingency Test Numbers A reminder that if DVSA do issue CT number to use this can only be used for one day. If the problem extends into a second day a new CT number needs to be obtained. Also keep trying to log on prior to each test in case it is now working. -- IGA Communications Manager
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12/08/2015 Gemma Stannard Administrator Posts: 52 Reputation: 1	Intermittent Occurrence of MOT Test Certificate Not Being Dated On With New MOT Computer System We have had reports from members that sometimes the VT20 pass certificate does not date on to the correct expiry date if the customer has some time left on their old test record, when issued with he new MOT computer system. We have discussed this with DVSA and they are aware that a small percentage of test records did not merge correctly from the old ATOS system with the new MOT database. They have a fix scheduled in the next few days and they are sending instructions to DVSA local offices that they can issue replacement certificates upon request with the correct expiry date. It appears though that the record will not update automatically. Any members who have had any of their customers affected by this should ask them to contact their local DVSA office, however they will need to wait 2 weeks before doing this to allow the necessary changes required. If needs be they can have this change applied anytime before the test record expires. edited by Gemma Stannard on 12/08/2015 -- IGA Communications Manager
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12/08/2015 Gemma Stannard Administrator Posts: 52 Reputation: 1	Urgent message from the DVSA: We’re currently experiencing a problem with printing off MOT certificates within the new MOT testing service (MTS). If you’re unable to print the final MOT documentation at the very end of the test please be assured that the test has been registered within MTS. As a result, you’ll be able to print off the final certificate once this printing problem has been resolved by issuing a duplicate certificate for the relevant test. We apologise for any inconvenience caused and hope this will help resolve your current problem with the new service. If you can't access MTS (BT broadband problem), ring the BSD on 0330 123 5654 to pick the CT code up from the recorded message which is now up and running. -- IGA Communications Manager
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14/08/2015 Gemma Stannard Administrator Posts: 52 Reputation: 1	DVSA Notice: You won't be able to use the MOT testing service on Sunday 16th August 2015 due to maintenance. To test on Sunday you'll need this contingency testing (CT) code: 038DEB64 Make sure that you've printed enough contingency testing documents to make sure you can record tests on Sunday. This doesn't affect users of the old 'MOT comp' testing service. Read about contingency testing: https://www.gov.uk/guidance/mot-testing-service-contingency-testing -- IGA Communications Manager
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14/08/2015 Gemma Stannard Administrator Posts: 52 Reputation: 1	DVSA have published some temporary workarounds for some of the problems that are happening with the new MOT computer. These can be found at: https://mattersoftesting.blog.gov.uk/mot-testing-service-instruction-guides/mot-testing-service-temporary-workarounds/ -- IGA Communications Manager
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17/08/2015 Guest	We have had numerous calls form members to advise that the MoT system is currently out of action, however at this stage we do not have a contingency test number for today. As soon as we have an update we will post something on this forum to update you all. One member has now come back to advise that DVSA have sent an e-mail to him with a CT number for use today so please ensure you check your registered E-mail for any updates edited by MichaelB on 17/08/2015
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17/08/2015 Gemma Stannard Administrator Posts: 52 Reputation: 1	DVSA Notice - MOT testing service unavailable: You currently won't be able to use the new MOT testing service due to a technical issue. We're working to fix this issue. In the meantime, in order to test you'll need this contingency testing (CT) code: 052C4FE1 This doesn't affect users of the old 'MOT comp' testing service. Find out more about contingency testing: https://www.gov.uk/…/mot-testing-service-contingency-testing edited by Gemma Stannard on 17/08/2015 -- IGA Communications Manager
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18/08/2015 Gemma Stannard Administrator Posts: 52 Reputation: 1	DVSA Notice: MOT testing service now working The new MOT testing service is now working following some unexpected technical issues. We are sorry for any inconvenience this may have caused you. We do have a contingency process in place which will allow you to carry out tests if the service is unavailable in the future. If you can't connect to the service in future, you should first check your registered email address for the latest contingency testing (CT) code. If you haven't received an email, then you should check the MOT testing service desk's recorded message for the latest CT code. -- IGA Communications Manager
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18/08/2015 Gemma Stannard Administrator Posts: 52 Reputation: 1	Urgent DVSA Notice - MOT Testing Service Unavailable: You currently won't be able to use the new MOT testing service due to a technical issue. We're working to fix this issue. In the meantime, in order to test you'll need this contingency testing (CT) code: F2529F2B This doesn't affect users of the old 'MOT comp' testing service. Read about contingency testing: https://www.gov.uk/guidance/mot-testing-service-contingency-testing edited by Gemma Stannard on 18/08/2015 -- IGA Communications Manager
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18/08/2015 Gemma Stannard Administrator Posts: 52 Reputation: 1	Our members who have been moved to the new MOT computer scheme have had another frustrating day as for the 2nd day running the system has failed and DVSA has had to instigate contingency testing. This has been compounded by problems with the DVSA Service Desk phone line. All concerns are being noted and we are in contact with DVSA with these concerns and requesting updates on the situation and assurances as to future performance. We will post more information as soon as it is available. edited by Gemma Stannard on 18/08/2015 -- IGA Communications Manager
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19/08/2015 Gemma Stannard Administrator Posts: 52 Reputation: 1	We would urge all members to print off and retain a supply of VT20, VT30 and VT32 contingency certificates for the new MOT computer to enable testing to continue if there are contingency situations declared by DVSA. Even sites that have not yet changed over can print these once the account has been claimed. DVSA have yet to publicise the security arrangements for CT certificates, but we would recommend keeping any CT copies in a secure location just in case this is what they specify. -- IGA Communications Manager
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19/08/2015 Guest	Blank copies of the certificates are now available to download from the DVSA web site; https://www.gov.uk/guidance/mot-testing-service-contingency-testing#print-contingency-testing-documents Hope this helps
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19/08/2015 Gemma Stannard Administrator Posts: 52 Reputation: 1	DVSA Notice: We are aware that some users are having problems using the MOT testing service due to a technical issue. We're working to fix this issue. In the meantime, if you can't use the system you'll need this contingency testing (CT) code to carry on testing: 0245DDBC This doesn't affect users of the old 'MOT comp' testing service. Known issues: There is currently an issue with printing off documents from the new service. This is a known issue and we're working to fix it. The service is also experiencing performance issues so please spread out entering your contingency test results throughout the day as this will help minimise these issues. Read about contingency testing: https://www.gov.uk/guidance/mot-testing-service-contingency-testing -- IGA Communications Manager
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20/08/2015 Graham Goode Motors Posts: 43 Reputation: 5	A couple of things with regard to the (apparently) latest constant way of MOT Testing - Contingency Tests. 1. We have downloaded & saved all three versions of the contingency testing forms and saved them securely on our computer. This means that we can print them out as & when needed and we don't need to keep a stash of them somewhere on site. 2. Just a thought, but these continued problems with the system are causing us all headaches and more importantly time delays & inconvenience to our customers. Will the IGA be lobbying The DVSA for some form of compensation for their members in respect of this?
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